Help

Support & setup

Everything you need to configure Digi GHL Sync is inside Shopify Admin. Open the app from Apps → Digi GHL Sync, then follow the steps below. Email support@app-studio.in if you get stuck.

Tip: On the Home screen, use the purple Configuration tiles — incomplete steps are highlighted so you never miss Connection, Orders, or Segments.

Configuration checklist

1. ConnectionApp → Connection

Paste your GoHighLevel Private Integration Token and Location / Sub-Account ID, then tap Test connection and Save.

2. Order mappingApp → Orders

Map Shopify order statuses to GHL pipeline stages so opportunities land in the right place.

3. SegmentsApp → Segments

Review purchase-frequency thresholds (first-time, VIP, at-risk, lapsed) used for tags.

4. Sync dataApp → Sync Data

Backfill products and review synced customers, orders, and products. Webhooks cover new changes after install.

Email support

support@app-studio.in
Typical reply within 1–2 business days. Include your shop domain.

In-app Activity

App → Activity shows sync successes and failures — the fastest way to see what broke.

Billing

App → Billing manages your Shopify subscription plan (Starter, Growth, Pro).

FAQ

Why don’t existing products appear in GHL?

Webhooks cover create/update events after install. Use Sync Data → Sync products now to push your current catalog.

Customer or order sync fails with unauthorized

Your Private Integration Token may be revoked or missing scopes. Create a new token, update Connection, and Test connection again.

Shopify says customer data access is restricted

Digi GHL Sync needs Protected Customer Data approval in the Partner Dashboard for customer and order webhooks. Until that is approved, some events may not deliver.

Where do segment tags come from?

After orders sync, the App updates purchase-frequency stats and applies tags such as first_time, regular, vip, at_risk, and lapsed on Shopify and GHL contacts based on your Segments thresholds.

How do I cancel?

Manage or cancel the Shopify Billing subscription from Billing in the App or Shopify Admin → Settings → Apps. Uninstalling stops new sync jobs for your shop.

Privacy requests

See our Privacy Policy. For merchant-held App data questions, email support@app-studio.in.

Still stuck?

Write to support@app-studio.in.