Privacy Policy

1. Who this policy covers

This policy applies to merchants who install Digi GHL Sync from the Shopify App Store or Partners distribution, and to customer personal data that Shopify makes available to the App under merchant authorization.

2. Information we collect through Shopify

When you install and use the App, we access shop data through Shopify’s APIs using the scopes you approve. Depending on configuration, that may include:

• Shop / merchant data: shop domain, session tokens, and app subscription / billing status via Shopify Billing.
• Customers: name, email, phone, addresses, and related customer profile fields needed to create or update GHL contacts.
• Orders: order identifiers, line items, totals, financial/fulfillment status, and customer association for GHL opportunities.
• Products: product and variant titles, SKUs, and related catalog fields for GHL products.
• Checkouts: abandoned checkout details used to tag contacts after a merchant-configured delay.

We do not place cookies or tracking pixels on your storefront buyers’ browsers. The App runs in Shopify Admin (embedded) and on our servers.

3. Information you provide directly

• GoHighLevel Private Integration Token and Location / Sub-Account ID you enter in Connection settings.
• Configuration such as order-status → pipeline mappings, segment thresholds, and abandoned-checkout delay.
• Support requests you send to support@app-studio.in.

4. How we use information

We use the data only to provide and improve the App’s services:

• One-way sync of customers, orders, products, and abandoned checkouts from Shopify into your GHL location.
• Purchase-frequency segmentation tags on Shopify and GHL contacts.
• Offer suggestions and billing plan enforcement inside the Admin app.
• Operational logging (sync success/failure) so you can diagnose issues in Sync Activity.
• Responding to support and privacy requests.

We do not sell personal data. We do not use customer personal data for advertising or unrelated marketing.

5. Sharing with third parties

• GoHighLevel / LeadConnector: data is sent to your GHL account using the token and location you configure. GHL’s own terms and privacy policy apply to data once it is in your GHL workspace.
• Infrastructure providers: we host the App and database with cloud providers (currently application hosting and managed Postgres). They process data only to run the service.
• Shopify: authentication, webhooks, and billing flow through Shopify’s platform.

6. Storage and security

• GHL Private Integration Tokens are encrypted at rest with AES-256-GCM before storage.
• Shopify offline sessions and sync metadata are stored in our database, scoped per shop.
• Access is limited to systems required to operate the App. Transport uses HTTPS.

7. Retention and deletion

We retain shop configuration and sync records while the App remains installed and as needed for troubleshooting and legal obligations.

• On uninstall, Shopify sends an app/uninstalled webhook; we stop processing new events for that shop.
• Shopify mandatory compliance webhooks (customers/data_request, customers/redact, shop/redact) are registered. Data-request exports are stored so we can provide them to the merchant; redaction deletes Digi-stored mappings and stats for the customer (and related order maps). Mirrored records in your GoHighLevel account remain under your GHL account control.
• You may also email support@app-studio.in to request deletion or a copy of merchant-held App data for your shop.

8. International processing

Servers and databases may be located outside your country (including outside the EEA/UK). By using the App you understand that data may be processed in those regions, subject to applicable safeguards and Shopify’s platform rules.

9. Your choices and rights

Depending on your location, you or your customers may have rights to access, correct, delete, or restrict processing of personal data. Merchants should use Shopify’s tools where appropriate and contact us at support@app-studio.in. We will cooperate with verified requests in line with Shopify’s compliance webhooks and applicable law.

10. Children

The App is intended for business use by merchants and is not directed at children.

11. Changes

We may update this policy as the App evolves. The “Last updated” date at the top will change when we publish revisions. Material changes will be reflected on this page.

12. Contact

App Studio · Digi GHL Sync
Email: support@app-studio.in
Support: gohighlevel.app-studio.in/support